Angry Debtors Don't Write Checks
What do you think is the best way to approach a debtor?
Did you know that hostility actually lowers your chance of collecting?
When businesses face unpaid invoices, the temptation can be to push hard and fast for results. But in today’s business world, a hostile approach to debt collection often backfires—damaging relationships, reputation, and recovery rates. On the other hand, a professional, respectful, and non-hostile approach leads to better long-term outcomes.
Below, we explain why non-hostile collection strategies work, the pitfalls of hostile methods, and how professional collection partners like RSD make recovery both effective and relationship focused.
The Pitfalls of Hostile Debt Collection
Hostile or aggressive collection tactics—e.g. threats, intimidation, excessive pressure—may seem like they will “force” the debtor to pay, but they often create bigger problems. Here are a few such problems:
- Damaged Client Relationships – Even if payment is secured, hostility usually ensures the client never works with you again.
- Reputational Risk – Word spreads quickly. Negative experiences harm your brand and may deter new clients.
- Legal Liability – Aggressive actions can cross compliance boundaries, creating risk of lawsuits or penalties.
- Reduced Recovery Rates – When clients feel attacked, they’re less likely to cooperate and more likely to resist payment altogether.
The Benefits of Non-Hostile Debt Collection
Professional, non-hostile collection practices are based on respect, communication, and problem-solving. They create a path forward instead of burning bridges. Benefits include:
- Preserving Business Relationships – Many clients do want to resolve their debts but need flexibility. Respectful dialogue keeps doors open.
- Higher Recovery Rates – Cooperation is more likely when clients feel heard, not threatened.
- Protecting Reputation – Businesses known for professionalism attract and retain better clients.
- Identifying Real Issues – A calm, solutions-driven approach can uncover disputes, oversights, or cash flow struggles that can be resolved.
RSD Puts Professionalism First
According to Lee from RSD, “The bottom line is that angry debtors don’t write checks.”
We specialize in commercial debt collection with professionalism and results in mind. Our process emphasizes communication, documentation, and compliance—never hostility. By approaching debtors as people, not adversaries, we maximize recovery while preserving valuable relationships.
Ready for Commercial Debt Collection Results?
At the end of your rope with your debtor?
We’re ready to help you recover what’s owed efficiently, professionally, and respectfully. Contact our friendly experts at (248) 370-8160 or by submitting a contact form.
