Services
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The RSD Collections Process
RSD considers each claim to be unique, as each one has its own set of challenges. It is our job to quickly determine which collection strategy will yield the best result for our client. When one method doesn’t work, we find another one that does.
Clients receive a claim acknowledgement within 24 hours upon entry of their debt placement. Our collection efforts begin immediately thereafter through a combination of demand letters and timely phone contacts until the account is resolved. Our supplemental reports and client service calls keep you up-to-date every step of the way.
Communication is the number one reason that most agencies fail to retain their clients. In today’s information age, collection results are only one part of the success formula. During our 30 plus year history, we have probably made every mistake there is to make. There are three reasons we are still in business: we learn from our mistakes, we are good at what we do, and we COMMUNICATE WITH OUR CLIENTS.
We keep in close touch with our clients via regular face-to-face meetings, phone calls, emails, faxes, cell phones and more.Reporting is an area that RSD continuously monitors to keep our clients well informed. RSD offers many different reports and formats to our clients.
- Inventory reports (includes current status, recovery percentage, active and closed files, etc.);
- Status reports;
- Supplemental reports on individual accounts as significant developments occur;
- Payment history reports
- Custom reports can also be created based upon your company’s requirements.
Our collectors are equipped with the latest in technology and up-to-date research databases that assist in the decision-making process to determine the debtor's ability and/or probability of paying.
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RSD - Outsourcing Programs
Outsourcing Programs are becoming increasingly popular.RSD can assist clients with Accounts Receivable Management from initial invoice follow up to final payment. We offer customized outsourcing services tailored to your needs. If your company has experienced any of the following, RSD can help.
- Temporarily short-staffed in the A/R department.
- Experiencing downsizing/reorganization that impacts A/R
- Growing faster than existing staff can handle
- Lacking qualified employees to get the job done
Client Benefits: Calls are made in the clients name so it does NOT appear the customer has been placed for collections
- Trained collection professionals make the calls
- Eliminates payroll related expenses
- Customer relationships remain intact
- All funds are forwarded directly to your company
RSD’s Outsourcing Services Program may be one of the most important investments you make this year. Our customized programs can literally make the difference between profit or loss, success or failure, for your organization.
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RSD - Letter Demand Program
RSD’s Letter Demand Program is a dependable first step in the collection process, and is a cost-effective solution for:
- Early out programs (30-90 days past due)
- Small balance accounts which don’t justify the allocation of staff resources
- Clients who find themselves short-handed due to lay-offs, resignations etc.
- Strategy for “weeding out” the easy ones to avoid paying higher agency contingency fees
- Customers that fall out of their normal payment patterns or exhibit other payment warning signs, such as an uncharacteristic drop in new orders placed, or returned checks
The sooner the collection process begins, the greater your chances of recovery and profitability becomes. The RSD Letter Demand Program is a widely used first step in the collection process. Our letters command prompt attention and get positive results quickly.
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RSD - Litigation Management
Legal Forwarding is never pleasant and is always the last resort to recovery. With RSD, clients will never incur an outside attorney expense without your authorization. We will always obtain your approval before forwarding a claim to legal counsel. Only bonded and experienced attorneys who specialize in collections are used by our firm. Suit fees and court costs vary by jurisdiction. Our relationships with a nationwide network of attorneys allow us to obtain the best possible fee arrangement for you.
Unlike many of our competitors, RSD has learned what most of our clients do not like about the legal process: costs, paperwork, and the lengthy nature of litigation. RSD has designed our process with this in mind. Attorney selection – Attorneys are carefully screened and interviewed to ensure that they comply with our high standards of service.
Court Costs – RSD negotiates with attorneys to get the lowest possible court cost reserves and non-contingent suit fees. Monitoring progress – follow-up…follow-up…follow-up…RSD continues to monitor each case throughout the litigation process to ensure that attorneys are providing regular updates as well as adhering to timelines associated with each step of the process.
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RSD - Fee Structure
Our fee is contingent upon collection. If we don’t recover your money, we don’t get paid. Our fees are customized to fit our clients’ needs. RSD will work with you and your company to deliver the best possible rates. Our standard rates can be adjusted based on:
- Size of individual accounts
- Age of Account
- Volume of accounts placed for collections
Experian Business Credit Reports
Experian's business credit reports are highly respected for their impartial and independent analysis of more than 27 million credit-active companies in the U.S. alone. With approximately 30 years of experience and more than 30,000 clients in North America, Experian combines their unsurpassed data with the knowledge, expertise and creativity to help companies build successful relationships with their customers. Experian business credit reports are reliable, accurate and unbiased, allowing for an objective view of a company's overall financial health. Unlike many competitors, Experian's business credit data is collected from trusted 3rd party sources containing trade payment experiences, public record information, company background, and comparative data.
To select from four different reports, click on
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